Honda Marine receives 2010 Customer Satisfaction Index Award

Published online: Aug 30, 2010 News
Viewed 146 time(s)

ALPHARETTA, Ga., August 30, 2010 - Honda Marine announced today that it has received the Customer Satisfaction Index (CSI) Award for Excellence in Customer Satisfaction for outboard engines in 2010 from the National Marine Manufacturers Association (NMMA).   This award marks the seventh consecutive year that Honda Marine has secured the honor.

 The NMMA will formally recognize this year's award recipients at the upcoming International Boat Builder's Exhibition (IBEX) show and conference, scheduled for September 28 - 30 at the Kentucky Exposition Center in Louisville, Kentucky. 

The CSI Award acknowledges companies that actively measure customer satisfaction to pursue continuous improvement. Recipients have achieved and maintained an independently measured standard of 90 percent or higher in customer satisfaction during the past year, based on customer surveys.  Honda Marine outboard engines were recognized for their superior performance, high fuel efficiency, excellent reliability and quietness-at-cruise - all criteria important to consumers.

"We are honored to again receive this important award and recognition from NMMA," said Scott Conner, vice president, Honda Power Equipment.  "Providing our customers with the best experience possible is the ultimate goal for our team at Honda Marine, and this survey's findings and analyses are key drivers that help our organization  effectively meet that goal."

NMMA launched its CSI program in 2001 to provide boat and engine manufacturers with an independently-measured, cost-effective tool to help improve customer satisfaction in the boating industry. Since the program's inception, more than 500,000 surveys have been sent to new boat and engine customers, allowing participating manufacturers to monitor customer satisfaction on an ongoing basis, and to benchmark themselves against the industry and their competitors.

Honda Marine pioneered four-stroke outboard engine technology, setting a new benchmark for fuel efficiency, quiet operation, and low emissions. Honda's outboards share the same unparalleled durability, quality, and reliability of its legendary automobiles. With models ranging from 2 to 225 horsepower, the Honda Marine full line of current production models certify to California Air Resources Board (CARB) 3-Star standards, ensuring their availability and regulatory compliance in all 50 states.

You May Also Be Interested In...

March 19, 2015

Carefree Boat Club adds location in Georgia

Carefree Boat Club has just opened a brand new location, adding to its ever-growing lineup.
March 17, 2015

World's fastest pontoon boat gets even faster

When you think of fast boats, a pontoon is probably pretty low on your list, just ahead of houseboats and tugboats. Brad Rowland begs to differ.
March 05, 2015

West Marine begins "Do It Yourselfie!" promotion

Show off your selfie fixing up your boat and West Marine could lend you a hand.
March 04, 2015

Pontoon Brands United

Premier Marine announced today the company will transfer the production of its Weeres and Palm Beach brands to its headquarters in Wyoming, Minn.
March 02, 2015

West Marine's New Product Review Day set for March 20

West Marine has announced the date for this year's iteration of their New Product Review Day.
February 19, 2015

Honda Marine and Coach Pontoons Are Now Partners

The PDB team has exciting news! While we were at the 2015 Miami International Boat Show, Honda Marine announced their new exclusive OEM agreement with Coach Pontoons!
Follow us on Facebook!  Follow us on Instagram!  Follow us on Twitter!  Follow us on YouTube!