The National Marine Manufacturers Associate recently announced the names of 41 boat and engine manufacturers who maintained a high standard of excellence in customer service for the year between April 2010 and March 2011.
The Marine Industry CSI awards program recognizes manufacturers that achieved and maintained a 90 percent customer satisfaction rate over the past year. Satisfaction is measured by surveys given to every new boat owner from participating manufacturers, and independently measured by the NMMA.
Award recipients were acknowledged during the industry breakfast at the 2011 International BoatBuilders’ Exhibition and Conference (IBEX) in Louisville, Ky., last October.
Those in the pontoon and deck boat industry receiving the NMMA’s 2011 CSI award include:
Forest River Marine
Palm Beach Marinecraft
Sea Ray Boats
Suzuki Motor Corp.