Barletta to Offer Holiday Weekend Customer Service Hotline

August 2019 Feature

Barletta Pontoon Boats, located in Bristol, IN, is once again offering a Barletta Pontoon Boat Customer Service Hotline for any of their owners who might run into issues this Labor Day weekend, further bolstering their claim of offering the best customer experience in the industry.

The summer is slowing slipping away, and this may be the last opportunity for many boaters around the country to enjoy the water. With a delayed/shortened boating season, the last thing anyone wants is to run into issues while out on the water with family and friends, or worse yet, not be able to get onto the water at all. Barletta is hoping to help alleviate some of those frustrations by offering a manned “hotline” that customers can call for assistance.

“The hotline has been a huge success, ” stated Bill Fenech, President & Co-Owner of Barletta Pontoon Boats. “As a long-time boater, there have been times when I’ve been out on the boat with family or friends and stuff happens. You can’t remember how to hookup the Bluetooth to the stereo, or you can’t get your navigation lights to come on, or the engine is having issues. It’s frustrating and sometimes even embarrassing. This service is a way to potentially resolve any issues you might run into that are keeping you from enjoying your time on your Barletta. Our extended Barletta “family” members have welcomed it with open arms.”

Customers will be able to reach the Barletta Customer Service Hotline between the hours of 5:00 pm and 9:00 pm (EST) on Friday, August 30, and then from 8:00 am to 9:00 pm (EST) from Saturday, August 31, through Monday, September 2. The hotline will be manned by our in-house trained Barletta technicians. The phone number will be on the Barletta website and social media sites starting on Thursday, August 29.

Barletta’s White-Glove PDI (pre-delivery inspection) process, has greatly limited some of the typical aesthetic and functional issues that have plagued many in the industry. With over five pages, and 400+ individual line items that are inspected, Barletta feels, and the dealers have agreed, that Barletta boats are the “cleanest” boats delivered to their dealerships and are in showroom ready condition.

“We’ve partnered with, hands-down, the BEST dealer network in the industry,” stated Jeff Haradine, VP of Sales. “I’m sure they are staffed up and ready to handle just about anything that is thrown at them this weekend. Because of that, if any of our owners do run into issues, they should contact their dealers first. That’s a big part of the process when buying a pontoon boat - you’re “buying” the dealer and their services. Buying “local” - where you boat - is so important in the boating industry. We are proud to be supported by the years of dealer expertise and excellence in our network.”

“But, if something comes up and you’re looking for a hand, give our hotline a call. We’ll do everything we can in our power to keep you on the water.”

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