Back for another big boating weekend, Barletta Pontoon Boat’s popular Customer Service Holiday Hotline will be available to any Barletta owner out on the water this Memorial Day weekend - with a twist. This Memorial Day weekend, Barletta is putting resources into place to support any pontoon boat owner - no matter the brand.
“There’s no ‘secret sauce’ to what we’re doing with this customer service hotline - it’s pretty straightforward. We do everything we can to take the headaches and heartaches out of the major boating holiday weekends,” says Jeff Haradine, VP of sales for Barletta Pontoon Boats. “As much as we’d like it to be, we recognize that not every pontoon boater is going to be a Barletta owner. A lot of people are preparing for a HUGE boating weekend this weekend - everyone should have the support we provide our Barletta owners. So, we’re going to try and give them the support, the way ONLY Barletta knows how to give, to have the best holiday weekend possible.”
Barletta has added another support team to their traditional Barletta holiday support team to help any pontoon boat owner who needs it. This team consists of Barletta service team members with experience in other pontoon boat brands as part of their background.
“It’s in our DNA, plain and simple,” added Jesse Swain, VP of customer experience for Barletta Pontoon Boats. “Over the past several years and holiday hotlines, we can’t help but be satisfied, as a team, to be there for our Barletta family members when they are in need. When the team approached me about supporting ALL pontoon boat owners, I’ll admit, it sounded pretty crazy. With more reflection though, it’s what we do. We are here to get people on the water - Barletta or not - to be with their families and friends. It’s what drives us to be the best pontoon boat manufacturer in the country.”
“There will be some items that are very brand specific that we just won’t be able to resolve,” continued Swain. “Our very best advice might be that the boater will have to contact their dealer to resolve their issues. But, we’re going to give it everything we’ve got to try and work it out. In addition, we’ll have videos and blogs available on the website to help troubleshoot typical issues. If we find a resolution for that pain-point, we can feel the relief through the phone. Knowing we are a small part of their family’s holiday weekend makes the time spent well worth it.”
Customers will be able to reach the Barletta Holiday Hotline between the hours of 5:00 pm and 8:00 pm (EST) on Friday, May 27, and 9:00 am and 8:00 pm through Monday, May 30. The hotline will be manned by the in-house trained Barletta technicians. The phone number will be on the Barletta website and social media sites starting on Friday, May 27. Customers calling after hotline hours can leave a message and rest assured that they will be contacted expediently.
“For some folks, this may be the first time that they’ve been able to spend quality time with their extended family members in a VERY long time,” said Bill Fenech, president & founder of Barletta Pontoon Boats. “We have the BEST dealer partners in the marine industry, and we know they will be there for our Barletta owners. When it comes to time on the water, though, it’s ALL hands on deck for our extended boater family.”
Barletta Pontoon Boats brings a unique approach to the marine industry. Barletta is partnered with Mercury Outboards and Yamaha Outboards. To learn more about Barletta Pontoon Boats, visit www.BarlettaPontoonBoats.com or get engaged with them on social media.