In 2019, Barletta Pontoon Boats first offered its Customer Service Hotline for any of its owners who might run into issues during Memorial Day weekend. Unofficially the three-day weekend kicks off boating season for a lot of owners who may be splashing their pontoon for the first time following winter layup.
Heading into its fifth year with the Holiday Hotline, it continues to be extremely popular. For 2023 the Indiana-based manufacturer is stepping it up further by expanding its beloved Holiday Hotline for the entire summer to all Barletta owners.
“It’s no secret that the holiday hotlines have been an enormous hit with our Barletta owners across the nation,” says Jeff Haradine, President of Barletta Pontoon Boats. “Our Barletta family’s experience, on and off the water is the foundation for everything we do at Barletta. As we were gearing up to hit the boating season hard with the best support we could provide, we thought, how can we make this even better? Our service team stepped up to put the resources in place and did just that.”
The summer season helpline will be available 7 days a week from Memorial Day weekend to Labor Day weekend for those who run into issues on the water and their dealer can't be reached. Barletta technicians will do everything in their power to help troubleshoot any issues, but of course they are unable to fix a boat through the phone. Besides the hotline, there are also tools online to help with problems that might arise as well. Just another example of outstanding customer service being offered by Barletta to ensure its customers have the best experience on the water possible.
The number to call will be on Barletta's website and social media pages begining this Friday, May 26 and the hotline will run through Monday, September 4. The hours are Monday through Friday from 4-9pm (EST) and Saturday-Sunday from11am-7pm (EST).
The helpline will be manned by the in-house trained Barletta technicians. Customers calling after helpline hours can leave a message and rest assured that they will be contacted expediently.
“We have the BEST dealer partners in the marine industry, and we know they will be there for our Barletta owners. When it comes to time on the water, though, it’s ALL hands on deck for our extended boater family,” stated Haradine.